Ordered from MLD but your purchase doesn’t meet your expectations?
Our return policy makes every effort to be as flexible as possible for our customers. However, our rules may vary by product category depending on manufacturers’ individual requirements. Please check the individual product page carefully. The return availability status is also noted on each product in your cart at checkout.
If you need any further assistance or clarification, please contact our Customer Support.
We offer one time item exchange with no extra charges other than the shipping costs on most items within one week (7 days) of delivery, unless it is a result of our error.
As part of the exchange, you will be asked to pay for the new item in full. You will be reimbursed to the original form of payment including the price of shipping when we receive your return.
We accept returns with NO RESTOCKING FEE for most items within 7 days of delivery, except for Sale items which are non-refundable.
We are offering two refund options for our customers:
- Receive MLD Credit with no additional return charges.
- Receive a refund back to the original form of payment minus a shipping fee.
Simply send us an email requesting a return merchandise authorization (RMA) number and send your item(s) back to us within 7 days of receiving your order. Note that a return merchandise authorization (RMA) number is required in order for us to process your refund.
All returns must be in the manufacturer’s original box, in unused condition and must have an RMA number marked on the return package, before we can accept them.
All returns, order cancelations and refusals of delivery are subject to the actual shipping costs of the return.
Once we receive the return your account will be credited within 3 business days, matching the original payment method.
If you received an item that is damaged or defective upon arrival, please contact us immediately @ 212-951-1501, via Chat or by e-mail. You will be asked to provide images of the damaged product via email after which we will refund your expenses, including a shipping charge.
Please note that the shipping charge you paid when you placed your order is non-refundable, except for the return of faulty goods.